Thank you for visiting Desire Foods. This Shipping Policy outlines important information about how we deliver our pure, natural honey products to your doorstep.
1. Shipping Areas
We currently ship our products across India. For international shipping inquiries, please contact us at desirefoods2023@gmail.com.
2. Order Processing Time
- All orders are processed within 1-2 business days (excluding weekends and public holidays) after receiving your order confirmation.
- Orders placed after 2:00 PM IST or on weekends will be processed on the next business day.
- During festive seasons or special promotions, processing time may extend by 1-2 additional business days.
3. Shipping Methods and Timeframes
We partner with trusted courier services to ensure safe delivery of your honey products:
- Standard Shipping: 5-7 business days
- Express Shipping: 3-4 business days (additional charges apply)
- Same-day Delivery: Available within Hyderabad only for orders placed before 12:00 PM IST (additional charges apply)
Note: Delivery timeframes are estimates and may vary depending on your location and weather conditions.
4. Shipping Costs
Shipping costs are calculated based on:
- Delivery location
- Package weight and dimensions
- Shipping speed selected
Shipping charges will be displayed at checkout before you complete your purchase.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with:
- Tracking number
- Courier partner details
- Link to track your order online
You can also track your order by logging into your account on our website.
6. Delivery Instructions
- Please ensure someone is available at the delivery address to receive the package
- We recommend inspecting the package for any visible damage before accepting delivery
- If you notice any damage to the outer packaging, please note it with the delivery agent and contact us immediately
7. Failed Deliveries
If delivery fails due to the following reasons, additional shipping charges will apply for re-delivery:
- Incorrect address provided
- Recipient not available
- Premises locked
- Refusal to accept delivery
8. Address Accuracy
- Please double-check your shipping address before completing your order
- We are not responsible for orders shipped to incorrect addresses provided by the customer
- If you need to change the shipping address, contact us immediately at desirefoods2023@gmail.com
9. Shipping Restrictions
Due to the fragile nature of glass containers and temperature sensitivity of honey:
- We take extra packaging precautions to prevent breakage and leakage
- Some remote locations may have restricted delivery options
- During extreme summer months, delivery to certain areas might be temporarily suspended
10. Contact Information
For any shipping-related queries, please contact us:
- Email: desirefoods2023@gmail.com
- Phone: 8712356782
- Business Hours: 9:00 AM – 6:00 PM IST (Monday – Saturday)
We appreciate your trust in Desire Foods and look forward to serving you the finest quality honey!